Our 2023 Customer Experience Plan is out!
In 2018, the Metro Board asked us to create a comprehensive customer experience plan in order to record, share, and address the frustrations and concerns our riders have told us [continue reading]
Metro to host Virtual Workshop on Gender Action Plan on Tuesday, November 16
Metro will host a live, virtual workshop on Tuesday, November 16, from 5 p.m. to 6:30 p.m. to share updates on the Gender Action Plan (GAP), a plan currently in progress based on the recommendations from the 2019 Understanding How Women Travel (UHWT) study. The UHWT study was the first [continue reading]
Can telecommuting solve traffic?
Metro has long recognized telecommuting (popularly known as “working from home”) as a critical means of reducing traffic. Companies adapting to the COVID-19 pandemic have been documenting how telecommuting allows [continue reading]
Metro statement on Black Lives Matter and our commitment to fighting racial injustice
Over the last few weeks Metro, like many public agencies, has been reflecting on the role we play in creating an equitable and just Los Angeles area. We can rightfully point to projects and programs that we believe will make our region better. The very core of our agency’s mission [continue reading]
Why do we keep the air conditioning on in buses and trains when it’s chilly out?
“It’s fifty degrees outside so why is the air conditioning on?” is a question we who monitor Metro’s social media see pretty frequently during the cooler months — and sometimes [continue reading]
Metro is changing email notification systems, effective April 30
Subscribers to Metro.net’s current email notification system have received notification to their inboxes of the proposed change. Subscribers are asked to ‘opt in’ to the new system in an effort [continue reading]
Preview of September Metro service council meetings
September starts with a new slate of service council sessions. First up is the San Fernando Valley Service Council meeting, taking place tonight, Wednesday, September 3. Last month, the San Fernando Valley and Westside/Central service councils conducted public hearings to receive input on proposed service changes in their regions that, if approved, [continue reading]
Suggest station locations for phase 1 of bikeshare program!
Metro is leading a regional effort to develop a user-friendly bikeshare system to increase transportation choices for people traveling to and from transit stations and making short trips. The program will provide a fleet of bicycles that can be borrowed from strategically placed bikeshare stations. Metro is currently studying station [continue reading]
@Metrolosangeles Twitter Tuesday, July 1 edition
You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net. https://storify.com/metrolosangeles/metrolosangeles-twitter-tuesday-july-1-edition
Preview of July Metro Service Councils meetings
Agendas are now posted for the first set of FY15 Service Council meetings, with some councils rotating their Chair and Vice Chair, and some swearing in new members. All Service Councils are scheduled to receive a report on Metro’s annual on-board customer survey. In addition, Service Councils will receive the monthly [continue reading]