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Customer survey results for 2013

Metro’s Research and Development team has been gathering and analyzing data on Metro bus/rail users since 2003. The annual customer satisfaction survey was implemented to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety, as well as track demographic shifts in Metro ridership. This [continue reading]

Service Councils go dark in August

There will be no Service Council meeting in August. All five Metro Service Councils voted to go dark during the month of August at their meetings the previous month. The decision was primarily based on the fact that all August Metro Board committee meetings, and the regular monthly full meeting [continue reading]