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Results for Metro’s biannual onboard survey

For more than a decade, Metro’s Research & Development team has been gathering and analyzing data on Metro bus/rail users. The annual customer satisfaction survey was begun to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety as well as track demographic shifts in Metro [continue reading]

Twitter Tuesday: the good, the bad and the musings

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net. [View the story “@Metrolosangeles Twitter Tuesday” on Storify]

@Metrolosangeles Twitter Tuesday

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net. [View the story “The week in tweets! ” on Storify] (sorry folks — can’t get it [continue reading]