OEI

Crisis leadership is innovation

By Joshua Schank Metro Chief Innovation Officer Here’s the thing about a crisis: none of them are the same. We desperately seek historical parallels as we are doing now with past pandemics, previous economic downturns, and major social movements. But each crisis faces a unique set of circumstances, making it [continue reading]

The Story of MobileQubes

This is the story of how it took three years to do something very simple in government — and lessons learned. When Metro launched the Unsolicited Proposal Policy in February 2016, the newly founded Office of Extraordinary Innovation was keen on executing pilot projects to enhance the customer experience. Around [continue reading]