This has been an issue since 2013 when Metro began asking customers about sexual harassment on its annual rider survey. The question was asked again in the 2014 survey: specifically, riders [continue reading]
Have a transportation-related article you think should be included in headlines? Drop me an email! And don’t forget, Metro is on Twitter, Facebook and Instagram. Pick your social media poison! One in five riders face unwanted sexual behavior on L.A. Metro, survey says (L.A. Times) A follow-up by Laura Nelson to the latest Metro customer [continue reading]
Have a transportation-related article you think should be included in headlines? Drop me an email! And don’t forget, Metro is on Twitter, Facebook and Instagram. Pick your social media poison! New contract guarantees a series of raises for some Metro workers (L.A. Times) Metro and the Amalgamated Transit Union Local 127 have approved a new [continue reading]
For more than a decade, Metro’s Research & Development team has been gathering and analyzing data on Metro bus/rail users. The annual customer satisfaction survey was begun to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety as well as track demographic shifts in Metro [continue reading]
Metrolink is inviting rail commuters to take part in a web-based survey and provide input on the future of Metrolink and regional rail service. The survey is short and only takes a few minutes. Your feedback will help as Metrolink works to develop a Strategic Plan that will be implemented over the next [continue reading]
Have a transportation-related article you think should be included in headlines? Drop me an email! And don’t forget, Metro is on Twitter, Facebook and Instagram. Pick your social media poison! Metro shelves directly rail line to LAX (L.A. Times) Laura Nelson sifts through yesterday’s marathon discussion by the Metro Board on the Airport Metro Connector [continue reading]
In December, the consulting firm Fairbanks, Maslin, Maullin, Metz & Associates was hired by Metro to conduct a survey of Metro riders to gauge customer opinions on bus and rail service and pricing scenarios as the agency struggles with its finances. Over the course of three days the firm conducted [continue reading]
