Our 2023 Customer Experience Plan is out!
In 2018, the Metro Board asked us to create a comprehensive customer experience plan in order to record, share, and address the frustrations and concerns our riders have told us [continue reading]
Metro Board to consider $2.1 billion in funding for Better Bus Program
[scribd id=508376681 key=key-LOOAAt2RmFONWb9HxjoC mode=scroll] pdf download here Metro’s Better Bus Program returns to the Metro Board of Directors this month seeking $2.1 billion in funding over the next five years. The goal of Better Bus is to make meaningful investments in the bus system, as follows: •Faster bus trips via [continue reading]
Help us continue to shape the Customer Experience Plan
Going Metro should be easy, comfortable, safe and fast, so we’ve developed a Customer Experience Plan that focuses on 10 areas where we can improve to make riding better for [continue reading]
Actions taken by the Metro Board of Directors at December meeting
[scribd id=486436888 key=key-OYTjYRleoKUdaz4tu54c mode=scroll] pdf here The Metro Board of Directors met for the final time in 2020 last Thursday. Video of the meeting, which clocked in at a sleek 4 hours and 47 minutes, is above, as is the agenda. This page has links to all agenda items, too. [continue reading]
Preview of December meeting of the Metro Board of Directors
[scribd id=486436888 key=key-OYTjYRleoKUdaz4tu54c mode=scroll] pdf here The Metro Board of Directors meets for the final time in 2020 at 10 a.m. on Thursday, Dec. 3. The agenda is above. This page has links to all agenda items, too. As has been case since last spring, the meeting will be held [continue reading]