You may have heard that we’ve been studying the idea of forming an in-house public safety department. Here’s what we’ve done so far: In June 2023, the Metro Board of [continue reading]
Two weeks after the official launch of nearly 300 unarmed Metro Ambassadors aboard trains and buses, the Metro Board of Directors last Thursday approved the hiring of 48 new Transit Security Officers to keep bus operators and riders safe. The Board also authorized the agency to re-negotiate and potentially extend [continue reading]
Although most riders use Metro every day without incident, we know, and have heard from you, that there are fears and concerns we need to address. As the LA Times and others have reported, our region is suffering from an opioid addiction crisis – and the despondency and deaths it [continue reading]
Reliability, frequency, safety, cleanliness, and homelessness are top concerns among Metro riders according to Metro’s 2022 Customer Experience Survey released today. Metro’s 2022 Customer Experience Survey was conducted earlier this year between March and May 2022. A total of 12,239 surveys were taken on board Metro buses, trains, and [continue reading]
As you likely know, the Delta variant of COVID-19 is driving an increase of positive cases in Los Angeles County. •If you still need to get vaccinated, there are seven free vaccination clinics that Metro has helped set up at transit stations. The list of locations, hours and other key [continue reading]
Metro remains in service to provide essential rides. As has been the case since last May, riders are required to wear face coverings unless they have a medical reason not to wear them. The number of COVID-19 cases and hospitalizations have been in decline over the last couple weeks although [continue reading]
•Let’s start with agency news — Metro CEO Phil Washington today announced that he will step down in May and will not seek to have his contract renewed. Here’s the Source post which touches on many of Phil’s accomplishments since joining Metro in 2015. •With COVID-19 cases declining — but [continue reading]
Last month, the Source reported that Metro has taken some new public safety-related education and outreach efforts that help ensure the Metro system is primarily used for essential travel as [continue reading]
Google posted this nice video earlier this week and Metro is proud that the very first shot is of our own Senior Service Attendant Sergio Lopez, who works at our Division 13 bus facility in downtown L.A. We really can’t say enough about the great work our frontline staff has [continue reading]
Metro videographers Joe Lemon and Adrian Hernandez spent some time last week on the streets trying to chronicle the extraordinary events of the past month and the impact that the COVID-19 crisis is having on our region. We also wanted to show our region — and the world — the [continue reading]
