9 replies ›

  1. Metro should just give us a downloadable template of this mug so we can go to Staples and get it done for $6.99 instead.

  2. Metro should probably sell some of these products at the customer centers. And I think the shipping is for a mug, not the light rail vehicle depicted on the mug, so why is the shipping cost so high?

  3. I believe the items in the store are designed by Metro and made by an outside firm.

    I have purchased 3 items from the Metro store, two of which came damaged. In order to get a non-damaged product they wanted me to ship the item back to them, wait 3 weeks, and then repay the absurd shipping cost. Essentially they wanted a combined $45-50 dollars in shipping to fix their mistakes.

    As a Metro rider/supporter/fanboy it is upsetting that Metro couldn’t use their clout in this city to hire an outside firm that isn’t God awful. In the eBay/Amazon/online era it looks pretty bad when customers have to handle the economic burden of a poor business model.